Privacy Policy

1. Introduction

RegXpress Ltd, trading as EliteGraders ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading card grading and marketplace services.

2. Information We Collect

2.1 Personal Information

• Name, email address, and contact information
• Billing and shipping addresses
• Payment information (processed securely through Stripe)
• Account credentials and preferences

2.2 Card Information

• Digital images of trading cards submitted for grading
• Card metadata (name, set, condition, etc.)
• Grading results and condition reports

2.3 Usage Information

• Device information and IP address
• Browser type and version
• Pages visited and time spent on our platform
• Transaction history and marketplace activity

3. How We Use Your Information

• Provide card grading and authentication services
• Process payments and facilitate marketplace transactions
• Send service updates and important notifications
• Improve our AI grading algorithms and services
• Prevent fraud and maintain platform security
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in these circumstances:

• Service Providers: With trusted partners who assist in providing our services (e.g., payment processing, shipping)
• Legal Requirements: When required by law or to protect our rights and users' safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Marketplace: Basic seller/buyer information for completed transactions

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure database storage with access controls
• Regular security audits and updates
• Payment data processed through PCI-compliant providers

6. Your Rights

You have the right to:

• Access and download your personal data
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Restrict or object to certain data processing
• Data portability where technically feasible

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details.

8. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. Card images and grading data may be retained for quality assurance and AI training purposes, with personally identifiable information removed.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use of our services constitutes acceptance of the updated policy.